Privacy policy.

Last updated: January 2026

This Privacy Policy explains how Reiin (“we”, “us”) collects, uses, and protects your personal data in accordance with the EU General Data Protection Regulation (GDPR) and other applicable privacy laws worldwide, including the California Consumer Privacy Act (CCPA) where relevant.

For legal details, please see our Impressum.

1. Data We Collect

We may collect the following information:

    • Personal details: name, email, phone number, postal address (e.g., booking requests, purchases, mailing list sign-ups).

    • Payment details: processed securely by third-party providers (e.g., Stripe, PayPal). We do not store full card details.

    • Technical data: IP address, browser type, operating system, cookies (see Cookie Policy).

    • User content: comments, reviews, or messages submitted on the Site.

2. How We Use Your Data

We process your personal data for:

    • Responding to booking requests and managing appointments.

    • Processing and delivering orders from the online shop.

    • Sending newsletters and updates (with your consent).

    • Managing blog comments and reviews.

    • Improving our services, security, and Site performance.

3. Legal Basis for Processing

We process data under the following legal bases (Art. 6 GDPR):

    • Consent – for mailing lists, cookies, and optional services.

    • Contract – to fulfill bookings, purchases, and related services.

    • Legal obligation – for record-keeping, taxation, invoicing.

    • Legitimate interest – for security, fraud prevention, and Site maintenance.

4. Sharing Your Data

We do not sell your data. We may share your data with:

    • Payment providers (e.g., PayPal, Stripe).

    • Shipping companies to deliver orders.

    • IT/hosting/analytics providers who support the Site.

Some cookies or embedded content may be set by third-party services (e.g., analytics, social media integrations). These are only activated with your consent.

All third parties are required to comply with GDPR and applicable privacy laws.

5. Data Retention

We keep your personal data only as long as necessary for the purposes collected, or as legally required. For example:

    • Booking records: up to 3 years.

    • Financial records: up to 10 years (German tax law).

    • Mailing list data: until you unsubscribe.

6. International Transfers

If we transfer data outside the European Economic Area (EEA), we ensure appropriate safeguards (e.g., EU Standard Contractual Clauses).

7. Your Rights (GDPR & CCPA)

You have the right to:

    • Access your personal data.

    • Request correction or deletion.

    • Restrict or object to processing.

    • Withdraw consent at any time.

    • Receive your data in a portable format.

    • File a complaint with your local data protection authority.

California residents (CCPA) may also request disclosure of categories of data collected, and request deletion or opt-out of data sharing.

To exercise your rights, contact us at: hi [at] reiin.art

8. Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, or misuse.

9. Cookies & Tracking Technologies

9.1 What Are Cookies? We use cookies and similar technologies (e.g., local storage) to ensure our website functions correctly, to analyze traffic, and to improve your experience. Cookies are small text files stored on your device when you visit our Site.

9.2 Types of Cookies We Use

  • Essential Cookies: Strictly necessary for the Site to function (e.g., remembering your cart contents or language preferences). These cannot be disabled.

  • Analytics Cookies (Squarespace Analytics): We use these to understand how visitors interact with our Site (e.g., page views, traffic sources). These cookies help us improve our portfolio and services. We only use these if you have given your consent via our Cookie Banner.

9.3 Managing Your Preferences When you first visit our Site, you will see a Cookie Banner allowing you to Accept or Decline non-essential cookies. You can change your preferences at any time by clearing your browser cookies and reloading the page to trigger the banner again.

Most browsers also allow you to block cookies entirely in their settings, though this may affect the functionality of the Site (e.g., the booking form).